HAVE
QUESTION?
Well, you've come to the right place. Here's a list of some of the most common questions we hear from our friends. Take a look and see if you find the answers you're looking for. If you do not find them, please send us question in form below.
Frequently asked questions
My Account
How do I create my account on LocatedPet?
You will be asked to create your user account upon activating the collar tag. So, when you receive collar tag, scan it’s QR code or go to https://locatedpet.net/activate.
Do I need a new user account for each one of my pets?
No. All your pets can be registered on one user account. This way, you will have all your pets’ profiles in one place and you will receive notifications about them on the same email/phone number that you have provided among your contact details.
Why should I leave my contact details?
It is of great importance that you leave at least one of your contact details – email or phone number. If you leave your contact details empty you won’t receive notification about your pet being found. Equally important is to verify your contact details upon entering them.
How do I verify my contact details?
How do I deactivate my contact details?
Who can see my contact details?
You can choose whether the pet finder sees your contact details or not. When entering your contact details, you can mark your email address and/or phone number as visible to public. This way the pet finder will see your contact details after he reports that he has found your pet and will be able to contact you directly if he wants.
If my contact details are not public, will I still receive notifications when my pet is found?
Yes. Making your contact details public only gives the pet finder additional way to contact you. Even if your contact details are not public you will still receive all the notifications regarding your pet. Just make sure your contact details are verified, otherwise, you will not receive notifications.
Where can I change my user profile details?
If you need to change some of your details (contact details, home address, etc.), you can do that on “My profile” page, which can be found at the top of your account page, in the collapsing menu.
Collar Tag
How can I order collar tag?
You can order collar tag by visiting Order page.You can order as many tags as you like. Each pet should have its own tag and wear it all the time! Don’t let your pet become part of the lost pets’ sad statistics.
I have received collar tag. How do I activate it?
Activation process begins with scanning QR code or by visiting activation page where you enter the ID presented on the tag. In the following step, you will be asked to create the user account or log in if you already have the account. When creating the account, you will be able to add your contact details and verify your email address and phone number. The critical step is creating your pet’s profile, which includes adding your pet’s picture, name, breed, license number (optional) and any additional information you think might be useful to the pet finder. The final step includes paying the subscription fee. After this, your pet’s tag will be activated, and you can put it on the collar.
My pet has more than one collar and I want to have tags on all of them. Can I order more tags and link them to one pet?
My Pets
How do I set my pet’s profile?
Where can I change information about my pet?
To edit information about your pet, got to pet’s profile and select edit button (pencil icon) and change all the details you need. All the changes are free of charge.
How can I delete my pets profile?
When you go to your pet’s profile you will find the delete button (recycle bin icon) which allows you to delete the pet’s profile. Deleting your pet’s profile means that all the information about the pet will be erased and the tag linked to it will be deactivated!
Tag replacement
If you have lost the tag or it is damaged, no need to worry. Just complete the form and request a new one; it is on us! You'll need to pay for the shipping and handling.
Payment issue
If you have experienced a problem with payment for a service, please complete the form below and we’ll look into it.
Activation problem
If you have experienced difficulties with activating the service, we are here to help! Please complete the form, and our support will contact you shortly.
